Child Safety Policy

Last updated: November 07, 2025

1) Our Commitment

At nwmoon Education, your child's safety is our highest priority. We have strict rules and protections in place to ensure every student can learn in a secure and supportive environment.

• All lessons are designed with child safeguarding first.

• We have zero tolerance for abuse, harassment, grooming, or inappropriate behavior.

• We follow strict privacy standards in line with GDPR and international best practices.

2) Lesson Environment

• All lessons are audio-recorded for quality and safety monitoring.

• Parents may request access to recordings if they have concerns.

• Lessons take place only through approved platforms; off-platform teaching is not allowed.

• Teachers must maintain a professional teaching space (quiet, appropriate background, professional dress).

3) Teacher Standards

Every teacher at nwmoon:

• Passes our vetting process and may be asked to provide a background check.
• Must follow our Teacher Code of Conduct, which prohibits off-platform or social media contact with students.
• Receives training in professionalism, safeguarding, and respectful communication.
• Is immediately suspended and investigated if a safeguarding concern is raised.

4) Communication Rules

• Until our internal messaging system is fully launched, only WhatsApp or Telegram may be used for scheduling lessons, never social media.

• Once our platform for messaging is available, all communication will move there.

• Teachers are strictly forbidden from contacting students outside approved channels.

5) Student & Parent Rights

Parents must give consent for students under 16 to participate.

Parents have the right to:

• Access their child's data and lesson recordings.
• Request corrections or deletion of their child's information.
• Withdraw consent and close accounts.

Children's personal information is never sold or used for advertising.

6) Reporting Concerns

We encourage students, parents, and teachers to speak up immediately if anything feels wrong.

safety@nwmoon.com - for reporting inappropriate behavior or safeguarding concerns.

parents@nwmoon.com - for parental requests or questions.

privacy@nwmoon.com - for data protection matters.

All safety reports are reviewed within 24 hours. In urgent cases, teachers may be suspended immediately, and authorities contacted if necessary.

7) Data Protection & Privacy

• Children's lessons and data are protected under GDPR.

• Lesson recordings are stored for at least 12 months for safety monitoring.

• Marketing cookies and targeted advertising are never enabled for minors.

For more, see our Privacy Policy.

8) Continuous Improvement

• We regularly review and update our safety policies.

• Teachers and staff receive periodic training on child safeguarding.

• Parents are welcome to provide feedback to improve our systems.

Your child's safety comes first. We are committed to providing a safe, professional, and respectful learning environment where students can thrive with confidence.